Out The Back with The Hayhart Group

Real stories from 'out the back' of regional businesses, and the small improvements and simple systems that let them grow and run without the owner putting out every fire. For the people who actually run regional businesses.
One useful read every week.

Featured

A good first day shouldn't start with a fax.

Sep 7, 2026

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6 min read

A good first day shouldn't start with a fax.

You spent well to make the rest of the place modern. So why does a new worker's first job still involve a printer, a pen and a fax machine?

The owner who is his own best technician

Aug 26, 2026

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3 min read

The owner who is his own best technician

The gun sparky everyone trusts, and the business that outgrew him.

From one van to ten

Aug 25, 2026

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2 min read

From one van to ten

He bought a good system, so why is it running half empty?

Articles

A good first day shouldn't start with a fax.

Sep 7, 2026

•

6 min read

A good first day shouldn't start with a fax.

You spent well to make the rest of the place modern. So why does a new worker's first job still involve a printer, a pen and a fax machine?

The owner who is his own best technician

Aug 26, 2026

•

3 min read

The owner who is his own best technician

The gun sparky everyone trusts, and the business that outgrew him.

From one van to ten

Aug 25, 2026

•

2 min read

From one van to ten

He bought a good system, so why is it running half empty?

The leads you never knew you had

Aug 24, 2026

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4 min read

The leads you never knew you had

If a person has to type it in, it isn't the truth. It's a version of it.

Do you trust your own system?

Aug 24, 2026

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4 min read

Do you trust your own system?

The screen says there are three. So why does everyone still walk out the back to check?

8 hours on a quote.

Aug 18, 2026

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3 min read

8 hours on a quote.

What all that quoting was costing them, and the one number no one could see.